Cancellation Policy: Ensuring Clarity and Fairness
At Corfu Sea Breeze I.K.E., we understand the importance of providing our valued customers with clear and fair policies, especially when it comes to cancellations. Below, we provide an in-depth explanation of our cancellation policy, including specific scenarios and refund procedures.
- Cancellation 10 Days Prior to the Reservation Date:
- In the event that circumstances require you to cancel your reservation ten (10) days before the scheduled date, rest assured that we have a structured process in place to facilitate such requests. Under this scenario, you are entitled to a refund amounting to thirty percent (30%) of the total prepayment made. We believe this policy strikes a delicate balance between accommodating changes in plans while upholding our commitment to delivering exceptional service.
- To initiate the cancellation process, we kindly request that you submit your request in writing. You can conveniently do so via email or by utilizing the special cancellation form available on our website. By adhering to this procedure, you can ensure that your request is promptly and efficiently processed by our dedicated team.
- In the event that circumstances require you to cancel your reservation ten (10) days before the scheduled date, rest assured that we have a structured process in place to facilitate such requests. Under this scenario, you are entitled to a refund amounting to thirty percent (30%) of the total prepayment made. We believe this policy strikes a delicate balance between accommodating changes in plans while upholding our commitment to delivering exceptional service.
- Cancellation from 9 to 1 Day Prior to the Reservation Date:
- We understand that sometimes circumstances change unexpectedly, and you may need to cancel your reservation closer to the scheduled date. In the unfortunate event that you need to cancel from nine (9) to one (1) day prior to the reservation date, we regret to inform you that the prepayment amount is non-refundable, and it will be fully retained by the company. While we recognize the inconvenience this may cause, this policy enables us to maintain the integrity of our services and uphold our commitments to other customers.
- Similar to the previous scenario, we kindly request that all cancellation requests be submitted in writing, following the outlined procedures. This ensures that your request is appropriately documented and handled by our diligent customer service department.
- We understand that sometimes circumstances change unexpectedly, and you may need to cancel your reservation closer to the scheduled date. In the unfortunate event that you need to cancel from nine (9) to one (1) day prior to the reservation date, we regret to inform you that the prepayment amount is non-refundable, and it will be fully retained by the company. While we recognize the inconvenience this may cause, this policy enables us to maintain the integrity of our services and uphold our commitments to other customers.
General Provisions:
- We want to emphasize that all cancellation requests are considered valid only when they have been received and confirmed by our customer service team. However, we also recognize that unforeseen circumstances, such as emergencies or force majeure events, may arise. In such cases, the company reserves the right to assess refunds at its discretion, taking into account the nature of the situation and its impact on your reservation.
- It’s important to note that the cancellation policies outlined above apply to all reservations, regardless of the type of service or product booked. Whether you’re planning a weekend getaway or a special event, these guidelines ensure consistency and fairness for all our customers.
Conclusion:
In conclusion, our cancellation policy serves as a cornerstone of our commitment to customer satisfaction, embodying our dedication to fairness and transparency in all interactions. Your understanding and cooperation in adhering to these guidelines are invaluable to us as we strive to maintain the highest standards of service excellence.
We recognize that your trust in Corfu Sea Breeze I.K.E. is paramount, and we are dedicated to upholding it through every aspect of our service, including our cancellation policy. We firmly believe that by providing clear and consistent guidelines, we can ensure a smooth and stress-free experience for all our customers.
We trust that this comprehensive explanation has effectively addressed any questions or concerns you may have regarding our cancellation policy. However, should you require further information or clarifications, please don’t hesitate to reach out to our dedicated Customer Service Department via phone or email. We are readily available to assist you at every step of the way, ensuring your experience with Corfu Sea Breeze I.K.E. is nothing short of exceptional.
Thank you for choosing Corfu Sea Breeze I.K.E. for your reservation needs. We eagerly anticipate the opportunity to serve you and create unforgettable memories together, embodying our commitment to providing you with a truly memorable and enjoyable experience. Your satisfaction is our utmost priority, and we look forward to exceeding your expectations at every turn.